Cancellation policy
Subscriptions
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Subscriptions deliver products on a recurring schedule based on the duration and frequency you choose.
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Payment details are stored securely and charged for each delivery unless you choose to pay in advance.
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Some subscriptions auto-renew at the end of their term. If you don’t want to renew, you must cancel before the renewal date.
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You can cancel or modify your subscription at any time. Links to manage your subscription are included in your order confirmation emails.
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See our Refund Policy for details on returns or refunds.
Pre-Orders
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Pre-orders are for products not yet in stock. We may collect no payment or a partial deposit at checkout, and charge the full or remaining balance when the item ships.
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You may cancel a partially paid pre-order before it ships.
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Once a pre-order has shipped, it cannot be canceled, but you may request a full or partial refund under our Refund Policy.
Try Before You Buy
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For try-before-you-buy items, we authorize your payment method before shipping.
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You have a set period to decide if you want to keep the item.
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If the item is not returned within that period, your payment method will be charged in full.